• What is UNYK?
• How much does it cost to use UNYK?
• How do I get a UNYK address, send/receive messages, chat, and make new friends?

• How do I create my UNYK address book?
• Why won't the system accept my date of birth?

• How do I add contacts to my UNYK address book?
• How do I add contacts not in my Hotmail, Yahoo, Outlook or Gmail address book?
• How do I add a contact who already uses UNYK?
• Who has access to my email address and password?

• How do I accept an invitation from a new contact?
• How can I see the contact information of a UNYK contact?
• Why can’t I modify the info of some contacts?
• How do I create new contacts directly in UNYK?
• How do I sort my contacts/add them to a category?
• How do I write to one of my contacts?
• How do I delete a contact?

• How do I fill out my UNYK profile?
• Who has access to my user info? What info is confidential?
• What does my Web profile contain and who has access to it?
• I have a UNYK profile, but I can’t find it on Google?
• Can my personal information be sold to third parties?
• How do I personalize my UNYK ID?

• How do I access my UNYK account?
• How do I make changes to my account (change my name, first name, language, password, options)?
• How do I delete my UNYK account?

• What if I forget my UNYK password?
• My email address and my UNYK password do not match.
• Why am I receiving invitations from UNYK?
• Why are my contacts receiving invitations from UNYK?

• How does synchronization work?
• What are the requirements to be able to synchronize my UNYK contacts with my mobile?
• How do I synchronize?
• How do I configure my Internet connection?
• Can I synchronize more than one mobile?
• Why did duplicates appear in my contacts lists after the first synchronization?
• What is the maximum number of contacts that I can synchronize with my mobile?
• Is my information secure?
• I accidentally deleted some of my contacts, how can I recover them?

• What is UNYK by Phone?
• How does it work?
• How much does it cost?
• Is my phone supported by UNYK by Phone?
• UNYK by Phone doesn't recognize my contact's name when I say it
• UNYK by Phone doesn't recognize my number when I call
• I can't find a local access number in my city
• Why do I need a PIN?
• What if I change my phone number?

1. Go to www.unyk.com
2. Enter your UNYK ID and click Enter.
3. Go to the section entitled Add contact
4. Select the email service from which you would like to import your contacts (Hotmail, Yahoo, Outlook or Gmail).
5. Enter your email address and password for the email service chosen and click View.
6. Your e-mail contacts will automatically be added to your address book. You can then invite them to use UNYK and manage their info for you.

1. Go to www.unyk.com
2. Enter your UNYK ID and click Enter.
3. Go to the section entitled Add contact, subsection New contacts.
4. Go to the section entitled Manually Add Contacts.
5. Enter the last name or first name and e-mail address of contacts you would like to add and they will automatically be added to your address book. You can then invite them to use UNYK and manage their info for you.

1. Go to www.unyk.com
2. Enter your UNYK ID and click Enter.
3. Click Home or My Contacts.
4. Enter your contact's email address or UNYK in the space entitled Add a Contact and click the arrows.Contacts will be added to your address book and will receive a connection request from you, inviting them to manage their info for you.

1. Go to www.unyk.com
2. Enter your UNYK ID and click Enter.
3. An alert appears: "The following people would like to give you access to their UNYK info. Do you agree to add them to your address book, and give them access to your info?"
4. Make sure to check the "Yes" box
5. Click Ok.

1. Go to www.unyk.com
2. Enter your UNYK ID and click Enter.
3. Go to the section entitled My Contacts.
4. Click your contact's name

1. Go to www.unyk.com
2. Enter your UNYK ID and click Enter.
3. Go to the section entitled My Contacts.
4. Click your contact’s name, followed by his or her e-mail address.
5.Compose your message (if you use Outlook) or copy and paste the address into your regular e-mail.

Write to several contacts at the same time by selecting several names and clicking Export. Simply copy and paste your list of contacts into the recipient field of your message.

1. Go to the section entitled My Contacts
2. Select the contact you wish to delete
3. Click the Delete button under your UNYK address book.

1. Go to www.unyk.com
2. Enter your UNYK ID and click Enter.
3. Go to the section entitled My Profile.
4. Click the links Add or Edit to fill out your personal information, your former jobs, your education, contact information, interests, or to add a photo.

- Only the contacts you have imported, added or accepted will be listed in your UNYK address book.
- Only expressly authorized contacts have access to your info.
- You can restrict access to some of your info by indicating that it is "confidential," which gives you the flexibility to choose who can or cannot consult it.
- Nobody can access your e-mail account passwords.
- Nobody can see who your contacts are.

1. Go to www.unyk.com
2. Enter your UNYK ID and click Enter.
3. You are in your UNYK account
4. To change your connection settings or options, go to the My Account section at the top of the page.

1. Go to www.unyk.com
2. Enter your UNYK ID and click Enter.
3. Go to the section entitled My Account at the top of the page.
4. Click Modify, make your changes and click Save.

1. Go to www.unyk.com
2. Enter your UNYK ID and click Enter.
3. Go to the section entitled My Account at the top of the page.
4. Click Delete my account.
5. Enter your password and click Delete My Account again.

1. Go to www.unyk.com and enter your email address.
2. Click Forgot password? under the Password field and confirm your email address.
3. Your UNYK password will be emailed to you.

1. You must have a mobile Internet connection (GPRS/WAP). More information.
2. Your mobile must support SyncML technology, which is used to transfer data between mobiles and a Web platform. More than 1,200 models of the most recognized brands (Nokia, Motorola, Sony Ericsson, Panasonic, Siemens, etc.) currently support this technology. If you cannot find your mobile on the list that appears during the configuration process, you will not be able to use our service at this time.

1. First of all, you must configure your mobile using the automatic configuration SMS that was sent when you signed up for the service. If you did not receive the SMS, click the “Resend the configuration SMS” link on the “Managing your mobile” page in the “Synchronize” section.
2. Then follow the instructions to initiate synchronization from your mobile. For the instructions, click the “How do I synchronize my mobile” link on the “Managing your mobile” page in the “Synchronize” section.

1. Check to make sure your connection is active. To do this, launch your browser and open a Web page:
• If the page displays, everything is ok, and you can proceed to Step 2.
• If the page does not display, we suggest you contact your cell phone service provider and ask that the WAP/GPRS function be activated; this will allow you to access the Internet from your mobile.
2. Now check to make sure your mobile correctly uses the WAP/GPRS data transfer parameters by following these steps:
• Go to the Synchronization menu on your mobile.
• Select the UNYK Synchro profile and choose “Modify.”
• Go to the list of WAP/GPRS profiles.
• Select that of your cell phone service provider.
3. Initiate synchronization again. More information.

1. Launch the duplicates manager module on the left menu bar in the “My contacts” section. It will assist you in removing the duplicates.
2. Initiate synchronization once again so that the duplicates disappear from your mobile. This will not happen again.

1. Go to the “My contacts” section
2. Select the “Deleted contacts” filter
3. Select the contacts that you want to recover and click the “Restore to my address book” link.
4. Initiate synchronization once again so the contacts will reappear on your mobile

1. Activate the service by indicating all the phone numbers you are likely to call from.
2. Choose a local access number in your area to avoid long distance charges
3. Dial this number. An automated voice asks you who you want to call.
4. Say the person's first and last name: the service will navigate your address book and put you through to that person at the price indicated for the destination. You can also dial any phone number.

1. Make sure your contact’s phone number is properly formatted in your address book, e.g., [country code] [area code and telephone number]
2. Do not use symbols, special characters or numbers in the names of your contacts
3. Say contact names exactly as you have entered them in your address book
4. Speak at normal speed and volume

1. Go to www.unyk.com.
2. Enter your UNYK ID and click Enter.
3. Go to the Settings section (under Call).
4. Change your phone number (don't forget your country code) and Save.